Privacy Policy —
How zeetbujj Protects Your Data

1. Information We Collect

zeetbujj collects personal information only where it is necessary to provide our services, comply with legal obligations, or maintain the security and integrity of the platform. We collect information through three primary channels: information you provide directly during registration and account management; information generated automatically through your use of the platform; and information obtained from trusted third-party verification partners.

1.1 Information You Provide Directly

When you register an account or interact with zeetbujj, you may provide the following categories of personal information:

• Identity data: Full legal name, date of birth, gender, national identity card (NID) number, passport details or driving licence details (for KYC verification).
• Contact data: Email address, mobile phone number, and residential address within Bangladesh.
• Financial data: bKash account number, Nagad account number, Rocket account number, Upay account number, bank account details (account number, bank name, branch), Visa/Mastercard details (card number is not stored — only tokenised references are retained).
• Account credentials: Username and encrypted password. Passwords are stored as one-way hashed values only — plain-text passwords are never stored or accessible by staff.
• Communications data: The content of messages you send to our support team via live chat or email, including any attachments or documents submitted during support interactions.
• Verification documents: Copies of identity documents uploaded for KYC purposes, including photographs.

1.2 Information Collected Automatically

When you visit or use zeetbujj, our systems automatically record certain technical and behavioural data:

• Device and connection data: IP address, device type, operating system, browser type and version, screen resolution, and internet service provider (ISP).
• Usage data: Pages visited, games played, bets placed, session duration, login timestamps, deposit and withdrawal history, and platform navigation patterns.
• Location data: General geographic location derived from your IP address. zeetbujj does not access precise GPS location data from your device.
• Cookie and tracking data: Data collected through cookies and similar technologies as described in Section 4 of this policy.

1.3 Information from Third Parties

zeetbujj may receive personal information about you from third-party partners in limited circumstances, including identity verification service providers used for KYC compliance, payment processing partners (bKash, Nagad, Rocket, Upay, and banking partners) who confirm transaction status, and fraud prevention service providers who flag high-risk account activity. Information received from third parties is handled under the same data protection standards as information you provide directly.

2. How We Use Your Data

zeetbujj processes your personal data only for clearly defined and lawful purposes. We do not use your data for purposes that are incompatible with those stated at the time of collection. The table below summarises the primary purposes for which we use your personal data and the legal basis for each purpose.

2.1 Marketing Communications

zeetbujj will only send you promotional communications — including bonus offers, seasonal promotions tied to BPL cricket, Eid, Pohela Boishakh, and other events — where you have explicitly opted in to receive such communications. You may withdraw your consent and opt out of marketing emails or SMS messages at any time by contacting our support team at support@zeetbujj or by using the unsubscribe mechanism provided in any marketing message. Withdrawal of consent for marketing communications does not affect your ability to continue using your zeetbujj account.

2.2 Automated Decision-Making

zeetbujj may use automated systems to detect potentially fraudulent activity, unusual betting patterns, or suspected AML violations. Where an automated process results in a decision that materially affects your account — such as a temporary suspension pending investigation — you have the right to request human review of that decision. Please contact our support team to initiate a review.

3. Data Sharing & Disclosure

zeetbujj does not sell your personal data to third parties. We share your information only in the limited circumstances described below, and only with parties who are bound by appropriate data protection agreements or legal obligations.

3.1 Service Providers and Partners

We share personal data with trusted third-party service providers who assist us in operating the zeetbujj platform. These include:

• Payment processors: bKash, Nagad, Rocket, Upay, and banking partners receive the financial data necessary to process deposits and withdrawals on your behalf.
• Identity verification providers: KYC and document verification partners receive copies of your identity documents to complete age and identity verification.
• Game technology providers: Providers such as Pragmatic Play, Evolution Gaming, Ezugi, Microgaming, NetEnt, and Spribe receive anonymised session data necessary to deliver their games within the zeetbujj platform.
• IT and infrastructure providers: Hosting, database, and cybersecurity service providers who process data solely on our behalf under strict contractual terms.
• Fraud and risk management providers: Specialist firms that help us identify and prevent account fraud, bonus abuse, and money laundering activity.

All third-party service providers are contractually required to process your data only for the specific purposes for which it was shared, to maintain appropriate security standards, and to refrain from using it for their own commercial purposes.

3.2 Legal Disclosure

zeetbujj may disclose your personal data to law enforcement agencies, regulatory authorities, or courts where we are required to do so by applicable law, a court order, or to protect the legal rights and safety of zeetbujj, its employees, or other users of the platform. In all such cases, we will disclose only the minimum data necessary to satisfy the legal requirement.

3.3 Business Transfers

In the event that zeetbujj undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified in advance of any such transfer, and the acquiring entity will be required to honour the terms of this Privacy Policy with respect to your data.

4. Cookies & Tracking

zeetbujj uses cookies and similar tracking technologies (such as web beacons and local storage) to operate and improve the platform. Cookies are small text files stored on your device by your web browser. They help us recognise your device across sessions, remember your preferences, and understand how users navigate the platform.

4.1 Types of Cookies We Use

• Strictly necessary cookies: Required for the platform to function correctly. These include session cookies that keep you logged in during your visit and security cookies that protect against cross-site request forgery (CSRF). These cannot be disabled without breaking core platform functionality.
• Performance cookies: Collect anonymised data about how users interact with the platform — which pages are visited most frequently, where errors occur, and how long sessions last. This data is used to improve platform performance and user experience.
• Functionality cookies: Remember your preferences such as preferred language, display settings, and last-used payment method to provide a more personalised experience on return visits.
• Analytics cookies: Used to understand aggregate user behaviour on the zeetbujj platform. Data collected through analytics cookies is anonymised and does not identify individual users.

4.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to view, delete, and block cookies from specific sites. Please note that disabling strictly necessary cookies will impair your ability to use the zeetbujj platform — including logging in, placing bets, and accessing your account. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.

5. Data Security

zeetbujj implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security framework is reviewed and updated regularly to address emerging threats and vulnerabilities.

5.1 Technical Safeguards

• SSL/TLS encryption: All data in transit between your device and zeetbujj servers is encrypted using industry-standard TLS protocols.
• Password hashing: User passwords are stored as irreversible cryptographic hashes. Even zeetbujj staff cannot view or recover your plain-text password.
• Access controls: Personal data is accessible only to staff members who require it for a specific operational purpose. Access is governed by role-based permissions and logged for audit purposes.
• Firewall and intrusion detection: Network-level security systems monitor for and block suspicious traffic patterns in real time.
• Regular security audits: zeetbujj conducts regular internal and external security assessments to identify and remediate vulnerabilities.

5.2 Data Breach Response

In the event of a personal data breach that poses a risk to your rights and freedoms, zeetbujj will notify affected players promptly — and in all cases within 72 hours of becoming aware of the breach — with details of what occurred, what data was affected, and the steps we have taken to contain and remediate the incident. We will also take immediate action to prevent further unauthorised access and to strengthen the affected systems.

5.3 Your Responsibility

While zeetbujj takes every reasonable precaution to secure your data, you also play a role in maintaining account security. You are responsible for keeping your login credentials confidential, using a strong and unique password for your zeetbujj account, logging out of your account after each session — particularly on shared or public devices — and notifying our support team immediately if you suspect any unauthorised access to your account.

6. Data Retention

zeetbujj retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. Different categories of data are held for different periods depending on their nature and the regulatory requirements that apply to them.

6.1 Retention Periods

• Account registration data: Retained for the duration of your account plus a minimum of 5 years after account closure, in accordance with financial services record-keeping requirements.
• Transaction records: All deposit, withdrawal, and betting transaction records are retained for a minimum of 5 years from the date of the transaction, in line with AML compliance obligations.
• KYC and identity verification documents: Retained for the duration of the account plus 5 years after closure, or longer if required by law enforcement or regulatory instruction.
• Support communications: Customer support records are retained for 3 years from the date of the last interaction.
• Marketing consent records: Retained for as long as your consent remains active, plus 3 years after withdrawal of consent as evidence of compliance.
• Technical logs: Server logs and security audit logs are retained for up to 12 months.

6.2 Deletion After Retention Period

When personal data is no longer required and its retention period has elapsed, zeetbujj will securely delete or anonymise the data so that it can no longer be associated with you as an individual. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes, as it can no longer identify you.

7. Your Privacy Rights

As a user of zeetbujj, you have a number of rights in relation to your personal data. We are committed to honouring these rights promptly and without undue delay. To exercise any of the rights listed below, please contact us at support@zeetbujj with the subject line "Privacy Rights Request". We will respond within 5 business days (Bangladesh Standard Time, UTC+6).

7.1 Right of Access

You have the right to request a copy of the personal data that zeetbujj holds about you. Upon a valid access request, we will provide you with a summary of the categories of data held, the purposes for which it is processed, any third parties with whom it has been shared, and the retention period applicable to your data.

7.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You can update basic account information directly through your account settings panel, or contact our support team for corrections that require manual processing.

7.3 Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where you believe your data is being processed unlawfully. Please note that zeetbujj may be legally required to retain certain data — particularly transaction records and KYC documents — even after an erasure request. In such cases, we will explain the specific legal basis that prevents full deletion.

7.4 Right to Restriction

You have the right to request that we restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved, or while you are awaiting the outcome of an objection to processing based on legitimate interest grounds.

7.5 Right to Object

Where zeetbujj processes your personal data on the basis of legitimate interest (including for fraud prevention and platform analytics), you have the right to object to that processing. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, or where processing is necessary for the establishment, exercise, or defence of legal claims.

7.6 Right to Data Portability

Where your data is processed on the basis of your consent or contractual necessity, and where processing is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format. You may also request that this data be transmitted directly to another service provider where technically feasible.

7.7 Right to Withdraw Consent

Where zeetbujj processes your data on the basis of your consent (for example, for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted prior to the withdrawal.

8. Contact & Privacy Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way zeetbujj handles your personal data, please do not hesitate to get in touch with us. We take privacy enquiries seriously and are committed to resolving any concerns as quickly and transparently as possible.

8.1 How to Contact Us

• Email: support@zeetbujj — please use the subject line "Privacy Enquiry" for privacy-related matters.
• Live Chat: Available 24 hours a day, 7 days a week via the zeetbujj platform. Our support team can handle general privacy questions and direct formal requests to the appropriate team.
• Response Time: We aim to acknowledge all privacy enquiries within 2 hours and provide a substantive response within 5 business days (BST, UTC+6).

8.2 Updates to This Privacy Policy

zeetbujj may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform functionality. When we make material changes, we will notify registered players via email or through an on-platform notification at least 7 days before the changes take effect. The effective date at the top of this document will always reflect the date of the most recent revision. We encourage you to review this policy periodically to stay informed about how we protect your data.